Life Events Agent
Agent Mode Active

Priority customer event

Priority Customer Event: Sarah Thompson

Explainable, signal-level evidence behind a high-confidence move prediction.

Agent confidence

94%

Sarah Thompson

Churn risk: Elevated
Current services
Internet Ultra + Spectrum Mobile 1 line
Current monthly revenue
$182
Customer tenure
4.6 years
Household value tier
High
Current churn risk
Elevated
Life event detected
Moving Soon

Competitive Risk

AT&T Fiber is available at Sarah’s likely new address. Agent recommends sending move-save offer before competitor acquisition window opens.

Why the Agent Thinks Sarah Is Moving

Signal evidence
Serviceability check at new address
+35
Home listing signal near current address
+22
Move support page visits
+18
Utility transfer partner signal
+16
Competitor fiber available at new address
+14
Mobile location pattern shifting
+8
Total confidence94%

Recommended Customer Journey

“Protect the relationship before the customer shops competitors.”

  1. 1Reserve installation slot at new address
  2. 2Offer gig internet upgrade for new home
  3. 3Add two Spectrum Mobile family lines
  4. 4Recommend mesh Wi-Fi for larger home
  5. 5Provide one-click transfer experience
  6. 6Suppress generic retention offers and use life-event message

Forecast

Agent projection
Churn risk avoided
$2,800 lifetime value
Incremental monthly revenue
+$49
Mobile attach opportunity
2 additional lines
Install no-show risk reduced
23%
Customer experience impact
High